Shipping Policy

Effective Date: May 17, 2025

Triblue Tech (“Triblue Tech,” “we,” “us,” or “our”) is committed to providing customers with a reliable and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our online store.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received and the order has been verified.

Orders placed on weekends or recognized holidays will generally begin processing on the next business day.

We reserve the right to delay or cancel an order where necessary due to payment verification issues, product availability, suspected fraudulent activity, incorrect order information, or circumstances beyond our reasonable control.

2. Shipping and Delivery Estimates

Our standard estimated delivery timeframe is:

Standard Shipping: 7–15 business days

Delivery estimates are provided for informational purposes only and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, weather conditions, holidays, and other circumstances outside our control.

International orders may require additional time for customs clearance.

3. Shipping Confirmation and Tracking

Once your order has been shipped, we may provide a shipping confirmation email containing available tracking information.

Tracking information may not become active immediately after shipment. It can take several business days for the carrier's tracking system to reflect movement or delivery updates.

4. Customs, Duties, and Taxes

For international shipments, your order may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer. Triblue Tech does not control customs authorities or the amount of duties or taxes assessed on an international shipment.

Customers are responsible for complying with applicable laws and import requirements in their country or region.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned, delayed, or otherwise affected because an incorrect or incomplete address was provided, additional shipping costs may apply before the order can be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered the shipping process.

6. Delayed, Lost, or Missing Packages

While we work with shipping providers to ensure orders are delivered properly, Triblue Tech is not responsible for delays caused by circumstances beyond our reasonable control, including carrier disruptions, severe weather, natural disasters, customs delays, strikes, or other unforeseen events.

If tracking indicates that a package has been delivered but you have not received it, please first check with household members, neighbors, building management, or the applicable carrier.

If the package remains missing, please contact us so that we can assist with the available next steps.

7. Damaged Packages

If your order arrives damaged, please contact us promptly after delivery and provide your order number along with photographs or other relevant information documenting the condition of the package and product.

We will review the matter and, where applicable, work with the customer and shipping provider to determine the appropriate resolution.

8. Order Cancellation

Because orders may enter processing shortly after purchase, cancellation requests must be submitted as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the customer may need to follow our applicable return or refund procedures.

9. Changes to This Policy

Triblue Tech reserves the right to modify or update this Shipping Policy at any time. Any changes will become effective when the revised policy is posted on our website.

Customers are encouraged to review this policy periodically for updates.

10. Contact Us

If you have questions regarding shipping, delivery, or an existing order, please contact Triblue Tech through the contact information provided on our website.

By placing an order through our store, you acknowledge that you have reviewed and agreed to the terms outlined in this Shipping Policy.

Note: Because this is a legal-facing policy, you should have it reviewed for the laws that apply to your business and the countries you ship to before publishing it.